Terms and Conditions

Askw.ai – Terms of Use

1. Scope and Parties

1.1 These Terms of Use (“Terms”) govern all use of the Askw.ai platform and services (“Service”) by customers who are businesses. They apply only if the Customer qualifies as a business within the meaning of Dutch civil law (i.e. not a consumer within the meaning of Article 6:230g Dutch Civil Code (Burgerlijk Wetboek)). These Terms do not apply to consumers. In particular, consumer rights such as withdrawal (herroepingsrecht) do not apply.

1.2 The Service is operated by WeFuzz Research and Development B.V. (“WeFuzz”, “Provider”, “we” or “us”), a company incorporated under Dutch law, registered in the Netherlands. These Terms exclusively govern the contract between WeFuzz and the Customer (“you”), to the exclusion of any of your general terms and conditions.

1.3 Any deviating or supplemental terms proposed by the Customer will not become part of the agreement unless expressly agreed in writing (including email or other durable medium).

2. Services Provided by WeFuzz

2.1 Core Service: We provide a software platform that offers AI search analytics for marketing teams. Askw.ai is designed to assess and analyze visibility in large language models (LLMs). The specific features are described on our website. The Service is currently offered as a beta release, which means features may change, contain known or unknown defects, or behave unpredictably despite our testing.

2.2 Service Modifications: WeFuzz may reasonably update or modify the Service (for example, to improve performance or comply with applicable law), provided that such changes do not materially restrict the core functionality of the Service. Material changes will be communicated in advance.

2.3 Third-Party Components and Dependencies: The Service may rely on external software, APIs, or data sources provided by third parties (e.g. LLM providers, hosting services, or payment processors). Availability, quality, and continuity of these services are outside of WeFuzz’s control. If such third-party services are unavailable, interrupted, or terminated, this may affect the Service. WeFuzz is not liable for any damages, losses, or claims resulting from third-party unavailability, unless caused by our intent or gross negligence.

2.4 Interruptions: While we use commercially reasonable efforts to ensure reliable access, we cannot guarantee that the Service will be error-free or uninterrupted, particularly since it depends on third-party LLM integrations.

2.5 No Guaranteed Results: WeFuzz does not guarantee specific commercial results or outcomes from use of the Service.

3. Customer Obligations

3.1 You shall use the Service only for legitimate business purposes and in compliance with all applicable laws. You are responsible for safeguarding login credentials and for ensuring that data you input into the Service does not infringe third-party rights or applicable law.

3.2 Prohibited Uses: You may not (a) reverse engineer, decompile, or otherwise misuse the Service; (b) interfere with its operation; or (c) provide unauthorized third parties with access. In case of material breach, we may suspend or terminate your access in accordance with Section 7\.

4. Intellectual Property and Data

4.1 Service IP: All intellectual property in the Askw.ai Service (including software, models, algorithms, and documentation) remains the exclusive property of WeFuzz. You receive only a limited, non-exclusive, non-transferable right to use the Service for internal business purposes for the duration of the contract.

4.2 Customer Data: You retain all rights to the data you provide to the Service (“Customer Data”). You grant us a license to process such data only to the extent necessary to provide the Service. WeFuzz processes Customer Data in line with the EU General Data Protection Regulation (GDPR) and our Privacy Policy.

4.3 Telemetry Data: In addition to Customer Data you actively upload, WeFuzz may collect technical and usage-related telemetry data from your use of the Service (e.g. click actions, dashboard usage patterns, error reports, session metadata). We use this telemetry data solely to operate, secure, and improve the Service, and to provide a better user experience. Such data will be processed in aggregate or pseudonymised form where possible

5. Fees, Payment, and Set-off

5.1 Fees are payable according to the contract (e.g. per our company pricing). All fees exclude VAT, which will be applied as required by Dutch tax law.

5.2 WeFuzz invoices fees according to the agreed billing cycle. Payment is due within 14 days unless otherwise agreed. Payments shall be made via the agreed method (e.g. bank transfer, Stripe, card payment). Late payments may incur statutory default interest under Dutch law (Article 6:119a Dutch Civil Code). We reserve the right to suspend access until overdue amounts are settled after a reminder notice.

5.3 You may not set off claims against our payment claims unless such claims are undisputed or established by a final judicial decision.

6. Liability

6.1 Unlimited Liability: WeFuzz bears unlimited liability in cases of wilful intent, gross negligence, and for loss arising from injury to life, body, or health.

6.2 Slight Negligence: In cases of ordinary negligence, liability is limited to the breach of essential contractual obligations (fundamental duties whose fulfilment is essential for proper contract performance).

6.3 Exclusion: Beyond the cases above, liability for slight negligence is excluded.

6.4 Agents: The same limitations apply to our officers, employees, contractors, and agents.

6.5 Customer Indemnity: You indemnify WeFuzz against third-party claims arising from your unlawful use of the Service or breach of these Terms.

7. Term and Termination

7.1 The contract begins once the Customer registers, accepts these Terms, or otherwise agrees to use the Service. The subscription term is as specified in your order (monthly or annual).

7.2 Ordinary Termination:

• Monthly contracts: either party may terminate effective at the end of the paid subscription period.

• Annual contracts: either party may terminate by giving at least sixty (60) days’ notice before renewal.

7.3 Termination for Cause: Either party may terminate immediately for material cause, such as persistent non-payment, unlawful misuse of the Service, insolvency, or serious breach of contract.

7.4 Effects: Upon termination, access will be deactivated. We may delete Customer Data within a reasonable period, subject to legal retention obligations.

8. Governing Law and Jurisdiction

8.1 These Terms and any disputes are governed by the laws of the Netherlands, to the exclusion of its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG).

8.2 The exclusive place of jurisdiction shall be Amsterdam, the Netherlands, provided the Customer is a business entity. This does not restrict the right to seek urgent injunctive relief in another jurisdiction.

9. Reference Use

WeFuzz may reference the Customer’s name, logo, and branding for factual marketing use (e.g. case studies, website, presentations), unless you object in writing for valid reasons. Confidential information will not be disclosed.

10.1 We may update these Terms for future contracts or ongoing relationships. For existing Customers, changes will be communicated at least two weeks in advance and deemed accepted if not objected to within that period. If objected, either party may terminate before changes take effect.

10.2 These Terms, along with any order forms, represent the entire agreement. Amendments require written form (including email).

10.3 If any provision is invalid, remaining provisions remain enforceable. In such cases, statutory Dutch law provisions apply.

10.4 Contract language: English is the binding version. Dutch translations, if provided, are indicative only.

10.5 Contact details:

• WeFuzz Research and Development B.V.
• KVK: 86910531
• Prinses Margrietplantsoen 33
• 2595AM
• The Hague, Netherlands
• Email : pdp (at) askw (dot) ai